How to manage group bookings 

Managing group bookings is one of the most difficult tasks for a driver: there are schedules to meet, itineraries to coordinate, and many other elements that need to be under control to ensure a flawless experience for your clients.

A small mistake, such as a delay or lack of communication, can reflect poorly on your professionalism. That’s why it’s important to approach every aspect of a group booking with precision and organisation. 

Collect bookings in advance

Because of its complexity, we know that managing a group booking cannot be improvised. The work begins long before the day of travel, with careful and precise planning. In particular, we recommend

Gather all the necessary information: number of passengers, exact times, pick-up points and final destination. Do not forget any stopovers or special requests, such as extra space for luggage or special services on board;

Evaluate your fleet: do you have the right vehicle for the group? There are times when a spacious van will suffice, and others when you need a luxury coach. Either way, the “rule” is that there should be enough space on board for all passengers and their luggage, without sacrificing comfort;

Prepare a detailed itinerary: plan your routes in advance to avoid traffic and save time. Also plan alternatives in case of unforeseen events along the way.

Best communication with your customers

Clear communication with your customers is essential for good group booking management. Before the trip, agree with the customer all details regarding the schedule, pick-up points, itinerary and type of vehicle assigned. 

For flawless management, you can use advanced digital tools such as LiMO, the management software designed to simplify every aspect of customer communication. With LiMO, you can collect bookings directly online, centralise all booking information and send automatic notifications to your customers. 

What’s more, you can manage any last-minute requests or unscheduled changes through the app that your customers use to book, so you can provide a bespoke service for each group.

Find out more about LiMO by clicking here.

Manage your vehicles

Vehicle choice and preparation are key to ensuring high-quality service during a group booking. For smaller groups, a luxury van may be a good option; conversely, for large groups, it is best to opt for buses with premium interiors, which combine spaciousness with elegant details that enhance the travel experience.

In addition to vehicle selection, preparation is just as important: check that every detail is spotless, from clean seats to fully functioning air conditioning, making sure there is enough room for all passengers’ luggage.

EXTRA TIP: if you want to offer even more to your customers, add extra comfort with additional services and small attentions. We are talking, for example, about Wi-Fi, welcome kits and charging sockets.

Guarantee punctuality and reliability

When it comes to group bookings, punctuality is non-negotiable. The advice in these cases is to arrive a few minutes early both to facilitate the transfer and to give your customers an image of reliability and professionalism.

Similarly, adaptability is an indispensable quality. Groups generally have many special needs: being prepared, for example, to change the itinerary in a hurry and finding quick solutions to meet these demands shows care and flexibility.

Simplify group booking management with LiMO

Managing group bookings can be complex, but with LiMO management software, everything becomes simpler and more efficient. LiMO is the platform designed for chauffeurs and drivers who want to improve the management of their services and grow their business.

With a series of advanced features such as booking management, trip planning and fleet control, LiMO puts you in control of everything, even in the most demanding situations. You can assign services to your drivers in just a few clicks, monitor every detail of the journey and guarantee a flawless customer experience, with no more stress.

With the LiMO app, available on desktop and mobile, you can manage your services wherever you are. Receive bookings, customize customer lists, create invoices automatically and use the LiMO Marketplace to exchange rides with over 5,000 certified drivers worldwide.

Join the LiMO Community and discover how this management software can revolutionise your business: start here.