How to ensure onboard Wi-Fi for customers

Onboard Wi-Fi has become a must-have for business travellers, who consider Internet connectivity one of the most important factors when choosing a service. 

Most entrepreneurs, managers and CEOs are looking for fast and reliable access to connectivity to stay productive while travelling, using the time to attend meetings, answer emails and manage their business activities without interruption. 

Therefore, equipping your vehicle with a stable and secure Wi-Fi network is a strategic choice in order to offer a quality service and gain the trust of a demanding clientele.

The benefits of on-board Wi-Fi

We have mentioned that most business travellers are looking for a chauffeur service with Wi-Fi on board. This is because clients often have to travel medium to long distances, make mobile phone calls and attend meetings. The benefits of on-board connectivity are many:

• Increased attractiveness to business travellers: customers appreciate being able to connect and work while travelling, making the service more attractive than the competition;
• Customer loyalty: a high level of service, including Wi-Fi, encourages passengers to return and recommend the service to others;
• Increased customer satisfaction: by ensuring that your passengers can surf the web, reply to emails or participate in online meetings, you can greatly enhance their travel experience;
• Market differentiation: offering on-board Wi-Fi can be a differentiator that helps you stand out from other chauffeurs who do not offer it.

How to choose your mobile router or hotspot

If you want to guarantee your customers a reliable Wi-Fi connection when they are out and about, you need to choose the device that best suits your operational needs. There are two main options: mobile routers and portable hotspots.

Each of these options has its advantages and disadvantages. For example, a mobile router is ideal for providing a stable connection for a large number of devices, ensuring consistent surfing speeds for your passengers, even on long journeys or in areas with variable coverage. On the other hand, a portable hotspot offers flexibility and convenience: it can be turned on and off as needed, moved between vehicles, or used only when it is really needed.

Of course, your choice will depend on how often you offer Wi-Fi to your customers, the number of devices that need to connect at the same time and the geographical area in which you operate.

Portable hotspots versus integrated solutions

A portable hotspot is a small device that is easy to transport and set up. It can be used in multiple vehicles, which is an advantage for drivers working with fleets.

What’s more, it can be switched off when not needed to save data or battery, or only used when the customer requests it. On the other hand, this type of device may not guarantee the same coverage and stability as an integrated system, especially on long journeys or in areas where the mobile signal is weak.

On the other hand, integrated solutions require a higher investment but offer a more robust connection guarantee. An in-car router has a more stable signal and can connect more devices without sacrificing speed. These systems can also be connected directly to the vehicle’s electrical system, eliminating the problem of recharging the battery.

How to maintain consistent internet speeds

We mentioned earlier that a fast and reliable connection is essential for a great travel experience. One of the most important aspects of maintaining connection speeds is choosing a device that supports technologies such as 4G LTE or, where available, 5G, and checking the coverage of the major operators in your area.

It is also a good idea to invest in a data plan that is large enough to handle multiple connected devices at the same time, reducing the risk of slowdowns.

Improve your work every day: join LiMO

LiMO is the world’s largest community for professional drivers. LiMO has more than 5,000 certified professionals with whom you can share your redundant services and earn money.

In addition, LiMO offers a complete management system that allows you to track customer bookings, record data, send invoices automatically, manage your fleet and free up your time. With this tool you can increase your productivity, digitise your business and make more money, all from one app.

Contact us to find out more.